Extract the number of incomming calls that were rejected

Dear Genesys,

How do I extract the number of calls that were rejected? In other words the number of incomming calls that never reached a queue because the maximum number of customers on the queue was already reached and therefore no new calls were allowed into the queue.

Thanks in advance.

Best regards
Silas

off hand I think that'd be a conversation detail (if you want more details to do analysis with) or aggregate (if you just want counts) with a filter for purpose = customer and disconnectType = system (and obviously direction = inbound, mediatype = voice)

You'd catch other systemic issues that way, but I don't think there is any easy way to get as specific as 'because the queue was full' . There's no specific metric for this but I think nConnected would work since you're narrowing it down to ones reached you then got punted.

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