Hello everyone,
I'm working on configuring a data action to retrieve the hit count for each wrap-up code per queue in a specific division. My goal is to use this data to later set up a percentage for call recordings based on the collected information.
The idea is to define a percentage of recordings for each queue, depending on the wrap-up codes associated with interactions. Could anyone guide me on how to achieve this, or point me towards relevant documentation or examples?
Thank you in advance!