Get agents in queue with a specific language

Analytics and Reporting
1

Hi,

I'm trying to create a query to get the count of agents in queue with a specific language I have at the moment.

I need it to use when I open a chat to check if there is any agent with the specific language in queue, to if not I'll send a message to send an email to us.

2

Hi,

You can use GET /api/v2/routing/queues/{queueId}/members and filter by language to see what agents in the queue have a specific language.

3

Hi Ronan.

In this GET have a field to know if the agent is currently on queue?

4

You can set the expand value to routingStatus. The routingStatus will have possible values of OFF_QUEUE, IDLE, INTERACTING, NOT_RESPONDING, COMMUNICATING.

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5

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