Hi Team,
Kindly help me to fetch the call waiting duration details from the queue activity details page through the API.
Below is the screenshot.
Hi Team,
Kindly help me to fetch the call waiting duration details from the queue activity details page through the API.
Below is the screenshot.
That page is using the Preview API
POST /api/v2/analytics/conversations/activity/query
POST /api/v2/analytics/conversations/activity/query?pageNumber=1&pageSize=50
{
"metrics": [
{
"metric": "oWaiting",
"details": true
}
],
"filter": {
"type": "and",
"predicates": [
{
"dimension": "queueId",
"operator": "matches",
"value": "00000000-0000-0000-0000-000000000000"
}
]
},
"groupBy": [
"queueId"
]
}
Replace 00000000-0000-0000-0000-000000000000 with your queue id.
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