Hey,
So I wanted to preview my current dashboards from genesys to another site using something like Iframe for example.
In Genesys Cloud I can now see all my dashboards.
So, I was searching for a while. But is there a api or a implementation to do preview my dashboards from my own site using iframe or something else?? please help
Is this possible usingn genesys webrtc sdk
This endpoints https://api.mypurecloud.de/api/v2/analytics/reporting/settings/dashboards
returns all current dashboards with their widgeds.
It's a bit closer to what my intention is. But still I would like to have it live changing and also rendered
I think maybe Views are what you're looking for About reports, views, and dashboards - Genesys Cloud Resource Center
Hey Tim,
The url you have givin is about editing/handeling dashboards in genesys.
My initial intention is that if there is a way to preview my dashboards with an api call with a access_token,
is this possible? I'm trying to make a intergration in our digital signage system.
I think this forum is related Display Genesys Cloud Wallboard via Digital Signage Apps.
If you want real-time API access to conversation data, the analytics APIs are probably what you're looking for https://developer.genesys.cloud/analyticsdatamanagement/analytics/. There are also some analytics notification topics: https://developer.genesys.cloud/analyticsdatamanagement/analytics/notifications.
No, I actually want a realtime iframe url that I can put into my own site.
This is has also been asked long time ago. see: Display Genesys Cloud Wallboard via Digital Signage Apps
Ok, the views I linked are your best bet for out of the box functionality. If that doesn't fit your use case, you can build your own dashboards using APIs or look at 3rd party offerings on the app foundry (example, not an endorsement of a specific vendor: https://appfoundry.genesys.com/filter/genesyscloud/listing/1f3df1a1-1aae-4439-b235-376062fc0b14).
Abdullah, I don't believe that Genesys Cloud Dashboards will allow you to do what you are trying to do. Dashboard must run within a user context, meaning a human has to log into Genesys Cloud first and then launch the Dashboards. There is no specific URL directly to the published Dashboard that would allow you to iframe it, and you can't/shouldn't try to spoof the human sign-in as we could make changes to that login flow at any time and it would break whatever workaround you built to spoof it.
As Tim said, you'll either have to implement your own Dashboads using our Analytics API to pull the data and display that data in a UI that you build, or use one of the many vendors in the AppFoundry marketplace that have already done that work for you.
Thank you very much crespino,
I'll let this forum open until I find a 3d party solution that works for me.
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