How can I disable masking of my interactions using "api/v2/analytics/reporting/settings"?

Analytics and Reporting
1

Hello.

I would like to disable ANI and DNIS masking for myinteractions.

API I have run:"/api/v2/analytics/reporting/settings"

{
"myInteractionsPiiMaskingEnabled": false
}

Execution resulted in a Response of 200 OK, but the result did not include anything about myInteractions.
{
"piiMaskingEnabled": false,.
"queueAgentAccessObfuscation": false
}

I checked My Interactions on the GenesysCloud screen,
It is still masked.

If anyone knows how to disable ANI and DNIS masking for My Interactions, please let me know.

2

Hello! We don't have this capability to disable this setting yet, but we're very close to releasing a feature that will allow this to be disabled. The feature is being tracked here Genesys Cloud Ideas Portal

3

Hello.

Thanks for the information.
I will wait for the release as I understand it is currently under development.

4

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