How to get the Agent Status Logged In time

Analytics and Reporting
1

I'm using C# (.NET SDK) to call the analytics-users-aggregates-query to get the time in milliseconds of various metrics.

In the result.Results[0].Data[0].Metrics list I'm able to pull most of the metrics like ON_QUEUE and IDLE but I can't find "Logged In" or "Off Queue".

How do I pull those two metrics?

2

The tSystemPresence metric for that API will provide a break out of the high level
The systemToOrganizationMappings in the return result explains how to map the made up sub-codes it returns to the true organizational codes.

Tim explains here.

3

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