Inbound Call flow Report

Analytics and Reporting
1

Hi Team,

How to get, How many calls connect Inbound call flow to agent in Interaction monthly wise.

2

Hi @saravanandvs
You can use a Conversation details query using the
POST /api/v2/analytics/conversations/details/query
resource with a request body along the lines of:

{
 "interval": "2022-08-13T04:00:00.000Z/2022-09-13T04:00:00.000Z",
 "order": "asc",
 "orderBy": "conversationStart",
 "paging": {
  "pageSize": 100,
  "pageNumber": 1
 },
 "segmentFilters": [
  {
   "type": "or",
   "predicates": [
    {
     "type": "dimension",
     "dimension": "userId",
     "operator": "matches",
     "value": "[agent-user-id]"
    },
    {
     "type": "dimension",
     "dimension": "flowId",
     "operator": "matches",
     "value": "[inbound-flow-id]"
    }
   ]
  }
 ]
}

And then read the field "totalHits" from the response

3

Thanks @jacobshaw for quick reply.

Actually I need to see the report in Interaction data. Any Possible without api.

4

I'm not aware of a way, but this forum is geared towards API and development more than core product knowledge, so you may get a better answer at the Genesys Community Forum

5

Thanks @jacobshaw for your support.

6