Incorrect Off Queue and On Queue time

We are new to Genesys Cloud reporting. We are seeing agents putting themselves in Off Queue right after they answer a queue call. Situations like this is causing incorrect Off Queue time for metrics such as Production and shrinkage. One example, agent X answered an on queue call that lasted 34 mins. Seconds after agent x answers this call, they go into Training Off queue. This results in only 7 seconds of On Queue time instead of 34 mins of On Queue and then on flip side 34 mins of false Off Queue. Anyone come across this and how did you rectify this ?
Thanks for any information possible !

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