Invalid UUID string when using the blueprint "Update the presence of a Genesys Cloud user based upon the answer of a Communicate call"

Analytics and Reporting
1

Hi all,

I've implemented the blueprint "Update the presence of a Genesys Cloud user based upon the answer of a Communicate call" as described at:

Due to feedback of agents that the presence state is not changed in some cases we had a look at the platform API usage and we can see 400 responses for /api/analytics/conversations/{conversationId}/details.

The Genesys Support outlines that the implementation is sending requests to the API with empty conversation IDs.

  • outgoing request finished: [Conversation null not found.]
  • Invalid UUID string (expected to be 36 characters long)

Does anyone else experience this kind of problem?

BR, Robert