Genesys Cloud Developer Forum

Load Data from Genesys to MAPR using Python/Spark

Hey guys,

I'm working in a data warehouse division for a insurance company. Now, I have a new requirement to load data from Genesys telephony cloud system with Python or Python Spark into MAPR. I have absolutely no idea how to handle this. Is their any "how to do"? I need information about, how to connect to Genesys Cloud via REST API and how to load data from the cloud. Our company uses the telephon system and I should load telephone data from the cloud? Can anyone give me some information about how to do this?

Thanks and greetings
Hans

* SDK Reference

* Integration Guide

Also could use an event bridge to funnel the data;
https://help.mypurecloud.com/articles/about-the-amazon-eventbridge-integration/