Mapping fields from the Analytics API

[Alexios]

I use the Performance > Workspace > Interactions view with a lot of columns. Instead of CSV exports, I'm trying to get the data using the Analytics API.
But I can't get figure out how fields from the API response are mapped to the view columns.

I have problems with given columns:

• First Queue
• Predictive Agents Proposed
• Predictive Agent Selected
• Disconnect Type
• Transfers
• Emails Sent
• Users
• Users - Alerted
• Users - Interacted
• Users - Not Responding

E.g. for the Users column, I understand that I need query also the Users endpoint, but about the rest?

[Eos_Rios]

You’re going to need to iterate quite a bit because depending on the complexity of your business you may have multiple “rows” of data in a given conversation trying to mine it this way.

First Queue

• Literally, it’s the first queue from the first ACD purpose.
• Conversation Root -> Participants -> Sessions -> Segments -> QueueId

Predictive Agents Proposed

• Conversation Root -> Participants -> Sessons -> proposedAgents
  • Iterate through it to get it however you want, it’s a list

Predictive Agent Selected

• Conversation Root -> Participants -> Sessions
  • selectedAgentId
  • selectedAgentRank

Disconnect Type

• Every segment has a disconnect type, pick the one you care about.
  • Customer?
  • Last agent?
  • Whatever

Transfers

• Probably a few ways of doing this one, but most obvious is
  • Conversation Root -> Participants -> Sessions -> Metrics
    • Count of all nTransferred

Emails Sent

• No idea on this one.

Users

• All participants with a Purpose of user or agent

Users – Alerted

• Conversation Root -> Participants -> Sessions -> Metrics
  • Count of all tAlert

Users – Interacted

• Conversation Root -> Participants -> Sessions -> Metrics
  • Count of all tHandle

Users - Not Responding

• Conversation Root -> Participants -> Sessions -> Metrics
  • Count of all tNotResponding

Refer to the schema of a 200 of

https://developer.genesys.cloud/devapps/api-explorer-standalone#get-api-v2-analytics-conversations-details

and
https://developer.genesys.cloud/analyticsdatamanagement/analytics/metrics