Messaging Conversation - Participant Message Address Data

Announcements
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Category: API

Summary: New Messaging Integrations (Facebook, WhatsApp, Twitter, and Line) Conversation message data will change. The change will be to Conversation (GET /api/v2/conversations for messaging conversations) the participants[].messages[].fromAddress.addressNormalized and toAddress.addressNormalized fields. The change here is that the external participant (example customer participant) addressNormalized value will now be the same as the addressRaw value (customer's raw Id). For internal participants (example workflow, acd, and agent participants) the addressNormalized value will now be the IntegrationId for that Genesys Cloud Integration (GET /api/v2/conversations/messaging/integrations).

Context: In order to expose the correct address identifying information in the Conversation this change was needed.

Impact: Any new integration (existing integrations already in your org will not change yet) created after the date of change below, will see this change

Date of Change: 6/24/2020

Impacted APIs: the participant message address data returned from

  • GET /api/v2/conversations for messaging conversations
  • GET /api/v2/conversations/messages
  • GET /api/v2/conversations/messages/{conversationId}
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