Genesys Cloud Developer Forum

Metrics Quality offered by the agent

Hi team,

I need to obtain several fields referring to the quality offered through the api. The fields I am looking for are the following:

  • id Supervision
  • Item rating
  • literally question

Thanks for the help.
Best regards

I'm not sure what to make of your bullet points, but maybe you're looking for the Quality Management APIs?

Hi Tim,

Thank you very much for the reply. I will investigate the quality management APIs