Genesys Cloud Developer Forum

Metrics Quality offered by the agent

Hi team,

I need to obtain several fields referring to the quality offered through the api. The fields I am looking for are the following:

  • id Supervision
  • Item rating
  • literally question

Thanks for the help.
Best regards

I'm not sure what to make of your bullet points, but maybe you're looking for the Quality Management APIs? https://developer.genesys.cloud/useragentman/quality/

Hi Tim,

Thank you very much for the reply. I will investigate the quality management APIs