mTLS webService - selfsigned certificate

[Jacques_Tiberghien]

Our client wants to integrate their genesys cloud with microsoft dynamics (cloud) passing through an intermediate (mulesoft). mTLS is required but they can't trust a selfsigned certificate. It is weird that the genesys mTLS implementation requires a certificate signed by a trusted root CA from the client, but that the certificate sned using the webservices integration is a selfSigned. It really is an issue for us, is there a way to use a CA trusted signed certificate?
We saw this post from 2022 :

Data Acttion MutalTLS with own client certificate

Hello, as I could understand Genesys Cloud use a client certificate for Data Action REST API requests. Details can be found here: We need to call a REST Webservice which has a contraint that it only allows client certificates which they created themselves with only their CA. That means they don't trust the Genesys CA at all. So this means all request from Genesys Cloud Data Action will be answered with an error. Is there any possibility to manipulate the client certificate which Genesys Clo…

Thank you

[Jason_Mathison]

The following idea exists for this:
https://genesyscloud.ideas.aha.io/ideas/OP-I-456

I suggest voting for this idea and noting any additional use cases you have, like including a link to the specific mulesoft requirement you are running into.

--Jason