Need more clarification on DurationMs and AbsoluteDurationMs in Genesys Annotations

[kirk]

Can someone from Genesys provide further clarification on exactly what DurationMs and AbsoluteDurationMs represents in the Genesys Annotations endpoint?

The following link talks a little bit about it but it's still not very clear on what the difference between the two really is:

Secure Pause Annotations DurationMs vs AbsoluteDurationMs

When getting the Pause type Annotation using GetConversationRecordingAnnotations (.NET) for a Secure Pause, usually DurationMs and AbsoluteDurationMs are the same but sometimes they are not. We have been using DurationMs. When they are different it appears AbsoluteDuration Ms is more accurate. What is the difference between the two and why would they be the same most of the time and differ sometimes? Here is an example: Id: 5a38337a-7058-4b83-84cc-c17fcd50550c Name: Type: Pause Location…

I have the following 2 examples

Example 1

[
    {
        "id": "zzzzzzzzzzzzzzzzzzzzzz",
        "type": "Pause",
        "location": 1700,
        "durationMs": 232060,
        "absoluteLocation": 1300,
        "absoluteDurationMs": 1267775,
        "recordingLocation": 1700,
        "recordingDurationMs": 0,
        "description": "Secure Pause",
        "reason": "SecurePause",
        "realtimeLocation": 1322
    }
]

Example 2

[
    {
        "id": "xxxxxxxxxxxxxxxxxxxxxx",
        "type": "Pause",
        "location": 1720,
        "durationMs": 109930,
        "absoluteLocation": 1320,
        "absoluteDurationMs": 109930,
        "recordingLocation": 1720,
        "recordingDurationMs": 0,
        "description": "Secure Pause",
        "reason": "SecurePause",
        "realtimeLocation": 1339
    }
]

In Example 1 the DurationMs and AbsoluteDurationMs are VERY different, whereas in Example 2 they are both the same.

Can I get some input on this?

Kirk

[Eos_Rios]

Per Tim in that post

The absolute time is simply the end minus the start time. The adjusted for cuts time is the absolute time minus any periods of time that the recording wasn't active.

So what are you needing clarification on?