Category: Public API
Summary: PureCloud is introducing new guest and agent chat APIs along with new SDKs. This allows customers to create their own webchat widgets for ACD chat.
Context: PureCloud is introducing new chat APIs for guests and for agents.
Date of Change: Guest and agent chat APIs will be introduced on May 29th, 2019. Check features coming soon https://help.mypurecloud.com/features-coming-soon/ and PureCloud release notes https://help.mypurecloud.com/release-notes/.
Impact:
- Existing chat clients will not be affected.
- Customers are able to switch over to start using a PureCloud chat widget that utilizes the new chat APIs. For more information, see https://help.mypurecloud.com/articles/about-widgets-for-web-chat/.
- New enhancements will be built using new chat APIs, i.e. chat flows are only compatible with new chat APIs.
Impacted APIs: Guest chat and agent APIs; https://developer.mypurecloud.com/api/webchat/guestchat.html and https://developer.mypurecloud.com/api/webchat/agentchat.html, resp. New SDKs are available here https://developer.mypurecloud.com/api/rest/client-libraries/index.html.