New API enhancements for open messaging are available starting today. There are several enhancements bundled in there, along with a brand new API to retrieve conversation ID or inbound and outbound receipts.
To retrieve a conversation ID given a message ID, use the new API GET /api/v2/conversations/messages/{messageId}/details. More details at https://developer.genesys.cloud/api/digital/openmessaging/gettingConversationId.
For more information on inbound and outbound receipts, see https://developer.genesys.cloud/api/digital/openmessaging/receipts
Open messaging API enhancements
Developers can now take advantage of a variety of open messaging API enhancements, such as inbound and outbound delivery receipts and user-scoped authorization for inbound messaging. Developers can now also pass custom attributes when starting a new conversation or sending a reply, and retrieve a conversation ID using a message ID. For more information, see Open messaging in the Developer Center. This feature requires one of the following subscriptions: Genesys Cloud User 3, Genesys Cloud User 1 Digital Upgrade II, or Genesys Cloud User 2 Digital Upgrade I.
See release notes for the full release announcement: November 10, 2021 - Genesys Cloud Resource Center
Let us know what feedback you have and what other enhancements you'd like to see added.