Description
Viewing Speech and Text Analytics data such as an interaction transcript, detected topics, and sentiment in the Interaction Details View will now require this new permission:
Speechandtextanalytics > Data > View
in addition to the existing permission:
Recording > Recording > View or Recording > RecordingSegment > View
Content Search will now require either of the following permissions:
Analytics > Conversation Detail > View
Recording > Recording > View or Recording > RecordingSegment > View
in addition to the new permission:
speechAndTextAnalytics > Data > View
All users with current permissions to these views and endpoints will be backfilled with the new permissions.
Change Category
Infrastructure
Informational
API
Change Context
Currently, the Recording View permissions give a user access to both the recording and speech and text analytics. By splitting this permission into two, we can provide more granular access control to recordings and speech and analytics data such as transcription, topics, and sentiment. This will allow customers time to tune transcription, topics, and sentiment before exposing the speech and text analytics results to a broader group of users.
Change Impact
All default roles with current permissions to these endpoint will be backfilled with the new permissions.
Date of Change
On or after Oct 18, 2023
Impacted APIs
/api/v2/speechandtextanalytics/conversations/{conversationId}
/api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl
/api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturls
/api/v2/speechandtextanalytics/transcripts/search
References
[WEM-905]