New Permissions to View Speech and Text Analytics Data in Interaction Details View

Description

Viewing Speech and Text Analytics data such as an interaction transcript, detected topics, and sentiment in the Interaction Details View will now require this new permission:

Speechandtextanalytics > Data > View

in addition to the existing permission:

Recording > Recording > View or Recording > RecordingSegment > View

Content Search will now require either of the following permissions:

Analytics > Conversation Detail > View

Recording > Recording > View or Recording > RecordingSegment > View

in addition to the new permission:

speechAndTextAnalytics > Data > View

All users with current permissions to these views and endpoints will be backfilled with the new permissions.

Change Category

Infrastructure
Informational
API

Change Context

Currently, the Recording View permissions give a user access to both the recording and speech and text analytics. By splitting this permission into two, we can provide more granular access control to recordings and speech and analytics data such as transcription, topics, and sentiment. This will allow customers time to tune transcription, topics, and sentiment before exposing the speech and text analytics results to a broader group of users.

Change Impact

All default roles with current permissions to these endpoint will be backfilled with the new permissions.

Date of Change

On or after Oct 18, 2023

Impacted APIs

/api/v2/speechandtextanalytics/conversations/{conversationId}
/api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl
/api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturls
/api/v2/speechandtextanalytics/transcripts/search

References

[WEM-905]

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