No Input/No Match Menu Questions

[Michael_Guthrie]

I read through the forum post that's regarding my inquiry, but I have additional questions:

Invalid Entry/No Entry on Reusable Menus

Hi all, I would just like to confirm if there is a way to configure Reusable Menus wherein a prompt will play when a caller enters a wrong menu choice/did not enter anything instead of just looping back straight to the menu's main prompt? Traditionally we'll be using Decision/Switch actions within a Reusable Task to make this possible, and from what we have experienced the Event Handling setting does not actually handle these kinds of invalid user input events. We're hoping this is possible as …

1. When a default menu is triggered, is there a way for me to determine if it was triggered by a no response (no input/timeout) versus an incorrect DTMF input (no match)?
2. Is there a way I can get the Default Menu Choice to ONLY be triggered on an a (no match) or no input? I don't want the caller to have the ability to press a key to trigger the Default Menu Choice; I don't want it to be a selectable option. Architect is forcing me to assign a DTMF key to the Default Menu Choice by giving me an error, but I want to avoid that.

[Michael_Guthrie]

Actually, I only need question 1 answered, because for question 2 if I assign it to a key that I don't need (* for example) then I can just treat it as being an invalid key pressed like all of the others numbers that are not on the DTMF menu.

Most importantly I need to be able to determine if the caller pressed no key, or pressed a wrong key.

[Ernest_John_Nuque]

@Michael_Guthrie ,

I did this,

1. I set up a default menu choice and jump it to a reusable task "Invalid/No Input Task"
2. I added all invalid inputs and make it jump as well on the same reusable task "Invalid/No Input Task"
3. on the "Invalid/No Input" reusable task I create a condition to check variable Menu.LastCollectionNoInput

True = No input
False = Input was provided (but that input is an incorrect options)

thus I was able to create my response accordingly, you can try it and check if it will work with you.