Open Messaging API Id

I'm posting a message while calling “api/v2/conversations/messages/inbound/open”, i get back a message id in the response and when i try to look up for the message details calling “/api/v2/conversations/messages/{messageId}/details” for that id I get a 404.

Also in the inbound message flow, i can find a different id in the variable message.message. id and when I look up based on this id I get the original message back.

So my question is why the id is different in Genesys?

It's different for now. We are releasing improvements in the upcoming weeks where the IDs will match up. Watch for the announcement in release notes.

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Okay, thank you Lucie

This functionality is now available as part of the open messaging enhancements released today: NEW: Open messaging API enhancements. Give it a look and see if the issue you saw is sorted.

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Thank you, i have checked and the issue is fixed :grinning:

Sweet! Let us know if you run into anything else.

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