Hello,
Currently, we have various teams/calls around the business that have transcripts configured to be switched on.
We use the following API to retrieve the transcripts.
(https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/transcript-url)
The issue is that this relies on knowing exactly which conversations have transcripts turned on, else the API will return a not found error if the transcript does not exist.
Is there any way to programmatically identify which conversations/communications do have transcripts enabled? Whether that's an API you can call, or something within conversation data.
That means we would not have to rely on hard-coded predicates when checking to see which conversations have a transcript switched on.