Description
As there’s already a permission which controls whether a user can transfer outside their division, the restriction/capability imposed by making these permissions division aware is not considered to have business value.
We will update these permissions to be non-division aware.
Change Category
API
Change Context
We are making this change to:
- Allow us to update the transfer UIs to use the new APIs which rely on these new permissions.
- Correct the oversight which made these permissions division-aware when there was no business value to doing so.
Change Impact
There is no impact to customers' production orgs; our logs do not indicate usage outside of the Developer Tools.
Date of Change
Immediate
Impacted APIs
POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/agent
POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/external
POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/queue
POST api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/agent
POST api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/queue
POST api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/external
References
[CS-3634]