Description
Support for UC features in RingCentral through the public API is being dropped.
Change Category
API
Change Context
Genesys is no longer partnering with RingCentral to provide UC functionality such as 3rd Party Presence.
Change Impact
RingCentral was never enabled in our production environments outside of test orgs; therefore, there will be no customer impact.
Date of Change
May 06, 2022
Impacted APIs
The following 3 could not be used by users, though they were publicly documented:
GET /api/v2/integrations/ringcentral/auth
POST /api/v2/integrations/ringcentral/auth
DELETE /api/v2/integrations/ringcentral/auth
GET /api/v2/users/presences/ringcentral/bulk
GET /api/v2/users/{userId}/presences/ringcentral
References
PCUCC-1345