I need to find how many calls transferred to a queue from an IVR flow using Genesys Workspace report.
I tried interactions report but 'Transferred' Yes or No is not giving correct value. One way out looks like is to export the report and see how many of the have a value in Queue column.
Is there a easy to figure this out?
Have you looked at the Flow Destination report?
The ACD exit type means it went to a queue, and you can see the specific queues by clicking that Exit type.
Thank You I will check this
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