We need to obtain the following three metrics:
Interval Complete
,
Service Level Target %
, and
Met SLA
.
We would like to know how to retrieve this data and the formulas required to calculate these metrics. We're using the API endpoint: https://api.mypurecloud.ie/api/v2/analytics/conversations/aggregates/query
.
Could you please guide us on how to obtain these three metrics and the formulas for their calculation?
Thanks.