Retrieve Concurrent Call Count in Inbound Flow

[Klinton]

Hello everyone

I am working on a project where I need to determine the number of concurrent calls within an inbound flow.

Is there an API available to achieve this?

Thanks,
Klinton

[Jerome.Saint-Marc]

Hello,

The Analytics Flow Observations Query might be what you are looking for: POST /api/v2/analytics/flows/observations/query
See also Observation activity query endpoints for info on the observation endpoints.

Regards,

[Klinton]

Hi Jerome,

Thank you for solution

Is there any other way to determine the number of concurrent calls based on DNIS within the Architect flow?

Thanks,
Klinton

[Jerome.Saint-Marc]

Hello,

Not with an observation query.

Regards,

[Klinton]

Hi @Jerome.Saint-Marc

I am able to retrieve the number of concurrent calls using the /api/v2/analytics/flows/observations/query API by passing the flow ID for inbound calls. However, By passing Inqueue flow Id. I Couldn't able to obtain the concurrent call count for the in-queue call flow.

Is there an alternative way to retrieve the number of concurrent calls in the in-queue flow?

Thanks
..

[Jerome.Saint-Marc]

You can use the Queue Observations query to get the number of calls waiting -> oWaiting

Regards,