Category: Screen Share integration API
Summary: The ACD Screen Share feature has been updated to work with new Browser APIs for screen capture. As a result, it is now much easier to configure screen share to work in Google Chrome. There is no longer a requirement to deploy a Chrome extension to support screen capture.
As a result of this change, browsers no longer provide the ability to restrict the media source (Screen, Window, Tab, etc). As a result, the screenShareMediaSource configuration option has been removed.
Epic reference: PURE-2552
Context: Chrome browser API changes allowed us to simplify the implementation by using a native getDisplayMedia API, instead of requiring the use of a Chrome Extension to capture the screen.
Impact: Screen Share will use the new method where available. If you take no action, screen share will still function, and will use the new method automatically. For users on Chrome 71 or below, the old extension method will be used.
Date of Change: March 13th, 2019
Impacted APIs:
- Screen Share client integration API
View the updated documentation for Screen Share implementation and configuration https://developer.mypurecloud.com/api/screenshare/