I have a very simple use case and would like to find a simple solution. Agentless email and workflow is a nice feature, but it's not always easy to get changes made to the corporate email domain (creating subdomain).
Use case: gather a list of selections made by a caller, compile into a report, and send via email to an existing distribution group. I already have it built using SMS, but email would be preferred so that the recipients don't need to be on queue to receive the reports. We can already send queue stats alerts and view exports to email; is there a way to create a data action using tools already in the box to send to a single email destination?
Thank you, Jason. Workflow can only use agentless email profile, which goes back to my initial issue of needing to add a subdomain, DNS records, etc before I can just send an email to a user within the company. Being able to use the same process used by existing alerts/exports to send 1:1 emails would be a huge feature.
As a possible workaround, if you have an AWS account you could create a lambda data action, with the lambda sending the email via AWS SES. I would imagine that Google functions would also have something similar.
Finally, from a quick googling, there are a variety of REST based email services out there that you could hit with a data action. Definitely not as great as a built-in way to do this, but at least an option.