Sending an attachement file to a Digital Bot in WhatsApp channel and storing it in S3

[Magudeeswaran_N]

Is there a way to receive an attachment file from a customer during a self-service Digital Bot Flow interaction on WhatsApp?

The purpose is to allow customers to send a picture or a pdf file. I know this is possible once the interaction gets connected to a live agent however, I need this functionality during a bot conversation phase.

I want to capture this document in Genesys Digital bot flow and send it to S3 for storage.

Kindly help me out.

Thanks,
Magu

[Jose_Carreon]

Sending an attachement file to a Digital Bot

Hi, Is there a way to receive an attachment file from a customer during a self-service Digital Bot Flow interaction on Web Messenger and/or WhatsApp? The purpose is to allow customers to send a picture or a pdf file. I know this is possible once the interaction gets connected to a live agent however, I need this functionality during a bot conversation phase. It seems like there is no tool for it in the Architect so I was wondering if anyone out here knows any workarounds. Thanks, Oktay PS:…

It was hinted that it was possible but never explained how to, i managed to use the conversation_id in a data_action to extract the media but i want to know also if theres an easy way to do it.

[Magudeeswaran_N]

Hi Jose,

Thanks for your response, I am thinking the same like using conversation_id to get the media details but Genesys has to explain us any other way to do this or this is only option.

[Jose_Carreon]

@Magudeeswaran_N

Thanks for your response, I am thinking the same like using conversation_id to get the media details but Genesys has to explain us any other way to do this or this is only option.

My guess is that they can't guaranted the storage for all the media that is shared via bot flow, but would be nice to have access to session.last_media_uploaded or something like that.