Hello,
we're moving first steps in the Genesys Cloud environment and we've been asked by our Customer about the possibility to send generated scheduled Reports in PDF format to configured Email addresses once ready, instead of having to access the Inbox section of Collaborate to download them. If not possible, another chance would be to simply send an Email to configured Addresse in order to notify that the Reports are ready to be downloaded.
Are there anyway to achieve any of these?
Thanks!
Welcome to Genesys Cloud! There's information about exporting data from a view on the Resource Center. The Genesys Cloud Community Forum is a better place to ask about configuration and built-in product features.
If you did intend to post on the developer forum looking for a custom solution, you can use POST /api/v2/analytics/reporting/exports and related resources to get the report exports and then your custom application can do whatever you want with them, such as integrate with an email provider to send them as attachments.
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