SSL connectivity issues

[HichemAgrebi]

Happy new year everyone,
I am failing to see clear explanations from Genesys Support when recently facing multiple errors The SSL connection could not be established when calling PostAnalyticsUsersDetailsQuery and Error calling GetUsers especially seeing that the rationale is that not many customers are affected.
The fact is that this is happening on AWS Frankfurt at night time and is a temporary issue and our process is also running on AWS. So unlikely many customers would notice it or would open a case for it unless they run a process calling these APIs over night.
Anyone else facing this issue?
I have read the following thread so hoping no one pastes it as a response to this issue as it doesn't help resolving the issue.

The SSL connection could not be established

I was wondering to why I am all of a sudden receiving this error? It has been randomly happening for the past few weeks, and this is causing us to not pull any data we need to insert into our db for our dashboard systems. There is no rhyme or reason to it though. This issue has not happened prior to September 2023. I attempted to manually make the api request and it started to occur inconsistently. A few requests worked and a few didnt its happening for these following api requests GetUsers(),…

Thanks
Regards
Hichem