Step-up authentication during a web messaging conversation

[hvrthotapalli]

We enable Step-up authentication in app configuration but not getting this highlighted user sing-in option need help on what all SDK/configuration changes required to get this same behavior we are on beta now. through SDK I'm able to authenticate successfully but when enable Step-up authentication it's not working as expected widget not showing sign in button it's same old widget interface.

[David1]

Hi,

Could you check if you wrote the AuthProvider plugin with “signIn” command?
This is needed to let the Messenger widget know that the brand is not signed-in yet (although Messenger is initialized).

[hvrthotapalli]

I have AuthProvider plugin but not **AuthProvider.signedIn** event, It's not there in my code can you help me, how to provide this inside my code.

[vpirat]

Hi,

You may want to check this doc for a complete list of events/commands.

Regards,
V.P.

[Ranjith_Manikante_Sa]

Hi @hvrthotapalli,

Also here is the relevant AuthProvider.signIn command documentation.

Sample code:

AuthProvider.registerCommand('signIn', (e) => { 

  // Write your logic to signIn

  // Messenger calls this command when Step-up conversation is enabled. This command will let Messenger know that the brand is not signed-in yet (although Messenger is initialized) and it can now try to sign-in later. Add necessary logic to trigger the login process by gathering the credentials from login form.

  if (signedInSuccessfully) {
  
   AuthProvider.publish('signedIn', data); // REQUIRED event {authCode: xxx, ...} - To let Auth plugin know and it will initialize GenesysJS
   
   e.resolve(data);

  // where 'data' is as discussed in the return data section here - https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/authProviderPlugin#authprovider-signin

  } else {

   AuthProvider.publish('signInFailed', error); // REQUIRED event to let Messenger know that sign-in failed so it can reset its UI state
  }
});

Ideally, above sample code should have been available here, we are adding it now. Hope this helps, let us know if anything.