Category: Infrastructure, API
Summary: Genesys Cloud formerly PureCloud TLS 1.1 end-of-life
Context:
TLS 1.2 or newer will only be supported going forward. This change is required for compliance and industry best practices.
The Login, API, and Notification web socket URLs are all impacted. The URLs are listed on the developer center: https://developer.mypurecloud.com/api/rest/
The latest version of web browsers already support TLS 1.2, but custom applications should verify their application will negotiate TLS 1.2.
For additional details see RFC 7525 https://tools.ietf.org/html/rfc7525#section-3.1.1
Rationale: TLS 1.1 (published in 2006) is a security improvement
over TLS 1.0 but still does not support certain stronger cipher
suites.
Implementations MUST support TLS 1.2 [RFC5246] and MUST prefer to
negotiate TLS version 1.2 over earlier versions of TLS.
Rationale: Several stronger cipher suites are available only with
TLS 1.2 (published in 2008). In fact, the cipher suites
recommended by this document (Section 4.2 below) are only
available in TLS 1.2.
Date of Change: On or after July 31, 2020
Impacted APIs: All APIs are impacted since this relates to establishing the secure connection.