Hello
We are trying to identify the interactions that were recorded. On checking in the result of conversations/details/query, in the session element we have a field called recording : true
"sessions": [
{
"ani": "*****localhost",
"direction": "outbound",
"dnis": "tel:+",
"edgeId": "",
"mediaType": "voice",
"protocolCallId": "9930fe1b-27a2-407d-b2f7-cc4c471b0d38",
"provider": "Edge",
"recording": true,
In the document, it states that recording -
Flag determining if an audio recording was started or not.
During testing we found that some interactions had recording = true, but there was no recording.
Can we rely on this flag to identify the interactions recorded? How can we identify correctly if an interaction was recorded.
Thanks in advance
Regards