Trying to avoid duplicate callbacks

[Chris_Carr]

Hi,

I am using the the /api/v2/analytics/conversations/details/query below and wanted to know if I am able to to check all queues and not only match each queue individually.

{
"interval": "2019-09-05T04:00:00.000Z/2019-09-06T04:00:00.000Z",
"order": "asc",
"orderBy": "conversationStart",
"paging": {
"pageSize": 25,
"pageNumber": 1
},
"segmentFilters": [{
"type": "or",
"clauses": [{
"type": "and",
"predicates": [{
"type": "dimension",
"dimension": "ani",
"operator": "matches",
"value": "insertAniHere"
}]
},
{
"type": "and",
"predicates": [{
"type": "dimension",
"dimension": "mediaType",
"operator": "matches",
"value": "callback"
},
{
"type": "dimension",
"dimension": "queueId",
"operator": "matches",
"value": "insertQueueIdHere"
}
]
}
]
}],
"conversationFilters": [{
"type": "and",
"predicates": [{
"type": "dimension",
"dimension": "conversationEnd",
"operator": "notExists"
}]
}]
}

I have tried using the operator "exists" with a value null but it does not appear to be working.

Here is the new request below:

{
"interval": "2021-11-10T00:00:00.000Z/2021-11-11T00:00:00.000Z",
"order": "asc",
"orderBy": "conversationStart",
"paging": {
"pageSize": 25,
"pageNumber": 1
},
"segmentFilters": [{
"type": "or",
"clauses": [{
"type": "and",
"predicates": [{
"type": "dimension",
"dimension": "ani",
"operator": "matches",
"value": "+447513876890"
}]
},
{
"type": "and",
"predicates": [{
"type": "dimension",
"dimension": "mediaType",
"operator": "matches",
"value": "callback"
},
{
"type": "dimension",
"dimension": "queueId",
"operator": "exists",
"value": null
}
]
}
]
}],
"conversationFilters": [{
"type": "and",
"predicates": [{
"type": "dimension",
"dimension": "conversationEnd",
"operator": "notExists"
}]
}]
}

This is not working as expected.

Thank you.