Hello,
I had a look at the API calls which are made during opening of the Queue Activity Details View for a selected queue. I could see that there is an API call for an endpoint which is not documented at developer page:
POST https://api.mypurecloud.de/api/v2/analytics/conversations/activity/query?pageNumber=1&pageSize=50
Body as example was:
{"order":"asc","filter":{"type":"or","predicates":
[{"type":"dimension","dimension":"queueId","value":"71094048-5826-404c-82be-3886bb793dd0"}]},
"groupBy":["queueId"],"metrics":[{"metric":"oWaiting","details":true}],"subscribe":true}
As response only the session object of conversation is returned back when at least one conversation is found.
I seams to be a nice enpoint because I can request specific conversations via their current metric values.
Why this endpoint is not officially documentend and will this be happen sometimes in the future?
Thank you and best regards,
Christian.