Web Chat getting the Leads

Genesys Cloud Web Chat
1

I was wondering where the names, phone numbers entered by customers before starting the web chat are stored (to be viewed later). Is there any interface provided by Purecloud that displays this information. I have seen the interactions details but that only displays chat log. Other fields are not displayed there.

2

Hi Ali,

The Interaction Details shows additional information to agent while the chat is live. There is no view that can display that information for historical purposed, however, those details can be obtained via API using /api/v2/conversations/chats/{conversationId}.

Hope this helps,
Kirill.

3

Thanks Kirill

Is there any way i can get the conversation id of ongoing interaction of Web Chat from client side and later pull the conversation details through that conversation id when chat closes.

Thanks.

4

See this question that was just asked:

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