WFM - Schedules

[Deivid.Araujo]

Hey guys, hope you're doing well.

Anyone know a viable way to programmatically get the schedules form the WFM?

I'm trying to get the schedule so I can compare with login-logout data from another system we have.

Thanks in advance

Deivid Araujo

[anon11147534]

Hi,

To get schedules via business unit use api/v2/workforcemanagement/businessunits/{businessUnitId}/agentschedules/search or via management unit use /api/v2/workforcemanagement/managementunits/{muId}/agentschedules/search

[Deivid.Araujo]

@anon11147534

/api/v2/workforcemanagement/managementunits/{muId}/agentschedules/search

Hi ronan, thanks for the quick reply.

I tried these endpoints but they require a userId to retrieve the data, because when I send the following object:

{
"startDate": "2020-12-01T00:00:00",
"endDate": "2020-12-25T23:59:00"
}

It returns this:

{
"status": "Complete",
"operationId": "9bcf2b65-60ad-41af-88d5-f3d54c22aab1",
"result": {
"agentSchedules": [],
"businessUnitTimeZone": "America/Sao_Paulo",
"publishedSchedules": []
}
}

Anyway, I think I did not asked the question properly. I'm trying to find a way to get the minutes length of each activity code of a given schedule, then I can sum them and get the time that the agent supposed to work on that day.

Today, we are making this manually in the Workforce management > Schedules tab, but it takes a long time because we have multiple bussiness unit and our schedules are divided 4 in weeks, so for each week we have to download data from all the bussiness units.

Hope It's more clear now.

Thanks in advance

Deivid Araujo

[anon11147534]

To get a list of agent userIds you can do the following:

1. /api/v2/workforcemanagement/businessunits to get a list of all business units.
2. /api/v2/workforcemanagement/businessunits/{businessUnitId}/managementunits to get all management units in the business unit.
3. /api/v2/workforcemanagement/managementunits/{muId}/users to get all users in the management unit.