What exactly is (are?) "Triggers"? Sounds like a new API or something

Triggers
1

Good morning and happy Friday! :smiley:

This is more out of curiosity than anything. I know the Genesys SDKs have:

  • Events: The WebRTC SDK sends things like pendingSessions, sessionStarted etc.
  • Notifications: The Platform SDK can send info (about presence changes, routing status changes, etc.)over WebSockets
  • So... Triggers?
2

Hi Mike, you can find information about process automation triggers here: https://developer.genesys.cloud/platform/process-automation/

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