Hi,
I'm a data engineer and I'm new to genesys cloud. I received a pdf report from the a crm business devision and they want me to get data from genesys cloud to our data warehouse database.
I have seen that genesys cloud deliverse several analytic api`s. https://developer.genesys.cloud/analyticsdatamanagement/analytics/analytics-apis
I develope the ETL Process with Python. Genesys Pure Cloud -> Python (Zeppelin/MAPR) -> Teradata
But i'm not really sure which api do you have to use to get theses data:
- The report is in german, I have made a translation. -
PDF Reportname:
German: Warteschleifenmetrik - Intervallbericht (Customer Service - Chat )
English: queue metric - interval report (Customer Service - Chat )
Metrics:
- Intervall: 08:00; 08:30, 09:00, ...
- Offers: 4.100, 3.500, 2.400, ...
- Answered: 4.002, 3.222, 2.100, ...
- Cancelled: 98, 278, 300, ...
- Cancelled %: 2, 8, 1, ...
- Servicelevel %: 65, 45, 30, ...
- Call minutes Avg.: 00:20:00, 00:10:00, 00:25:00, ...
- ...
Can anyone give my a hint?
Thanks