Genesys Cloud Developer Forum

Which analytics api?

Hi,

I'm a data engineer and I'm new to genesys cloud. I received a pdf report from the a crm business devision and they want me to get data from genesys cloud to our data warehouse database.
I have seen that genesys cloud deliverse several analytic api`s. https://developer.genesys.cloud/analyticsdatamanagement/analytics/analytics-apis
I develope the ETL Process with Python. Genesys Pure Cloud -> Python (Zeppelin/MAPR) -> Teradata

But i'm not really sure which api do you have to use to get theses data:

  • The report is in german, I have made a translation. -

PDF Reportname:
German: Warteschleifenmetrik - Intervallbericht (Customer Service - Chat )
English: queue metric - interval report (Customer Service - Chat )

Metrics:

  • Intervall: 08:00; 08:30, 09:00, ...
  • Offers: 4.100, 3.500, 2.400, ...
  • Answered: 4.002, 3.222, 2.100, ...
  • Cancelled: 98, 278, 300, ...
  • Cancelled %: 2, 8, 1, ...
  • Servicelevel %: 65, 45, 30, ...
  • Call minutes Avg.: 00:20:00, 00:10:00, 00:25:00, ...
  • ...

Can anyone give my a hint?

Thanks

That's POST /api/v2/analytics/conversations/aggregates/query and blessedly one of the easier APIs to automate.

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.