We have a requirement to report on every interaction attempt placed from our outbound dialers. The problem is that we have a legacy system that requires a very specific format for data coming back to it for call counters and more. Another issue is the fact that we have a requirement to report on all dialer interactions every 15 minutes. We currently use a third party system that initiates an export of the contact list via API then formats the data for the legacy system. We use the wrap-up columns to report on what happened during the attempt.
The issue we face is the amount of lists we have to pull from AND the fact that wrap-up codes get written over if a subsequent call is placed on that account and number.
How could we write to a separate contact list/data table, SOMETHING to get the data we need for the legacy system that comes from the contact list, along with the wrap-up code and other stats captured during the call?