MyConversationsApi
Utilities for showing agent level interaction and evaluation details
since 1.3.0
Hierarchy
↳ MyConversationsApi
Index
Methods
Methods
showEvaluationDetails
▸ showEvaluationDetails(conversationId: string, evaluationId: string): void
Show an agent his/her evaluation details by conversation and evaluation IDs.
Required Permissions:
- ALL Of
- User must be the Agent evaluated on the specified conversation/evaluation
- quality:evaluation:view
Copied
myClientApp.myConversations.showEvaluationDetails(
'B1B0B92B-B944-4F5D-AF62-8E5BAFFC9298',
'0E3759CE-2275-4480-BB15-3D4717446F93',
);since 1.3.0
Parameters:
Name | Type | Description |
| string | The id of the conversation |
| string | The id of the evaluation |
Returns: void
showInteractionDetails
▸ showInteractionDetails(conversationId: string): void
Show an agent his/her interaction by ID.
Required Permissions:
- ALL Of
- User must be an Agent participant on the conversation
- ONE Of
- Implicit Conversation Access via participant on the Conversation
- conversation:communication:view
Copied
myClientApp.myConversations.showInteractionDetails(
'B1B0B92B-B944-4F5D-AF62-8E5BAFFC9298',
);since 1.3.0
Parameters:
Name | Type | Description |
| string | The id of the conversation |
Returns: void
