Welcome to the Genesys Cloud Disaster Recovery/Business Continuity Guide! In this resource, we’ll explore essential tools and practices for improving business continuity and preparing for disaster recovery in you contact center.

1. CX as Code is a powerful approach that allows you to define and manage your Genesys Cloud configuration using code (such as YAML or JSON). It enables you to version control your contact center settings, flows, queues, and other objects. CX as Code provides consistency, traceability, and the ability to automate deployments. You can define your entire contact center setup in code, making it easier to replicate across environments through export capabilities. Explore the CX as Code documentation and this preview of CX as Code devdrop to learn more.
2. Professional Services (PS) Tools there are business continuity and Genesys Cloud organization synchronization tools offered by Genesys Professional Services. Please contact your PS partner for more details.

1. Build business continuity in your IVR with Genesys Cloud emergency groups and callbacks. This Genesys Cloud Developer Blueprint describes how to deploy both resilient IVR examples to two different Genesys Cloud organizations using GitHub Actions.
2. Building business continuity in your digital channels with Genesys Cloud emergency groups and callbacks. This Genesys Cloud Developer Blueprint describes how to deploy a resilient digital channel using two different Genesys Cloud organizations and GitHub Actions.
3. Enable an emergency group by calling an AWS Lambda via Genesys Cloud data action

Genesys and other third-party vendors also provide tools for improving DR and Business Continuity of your orgs available in the AppFoundry marketplace.

Genesys Cloud Ignite® for Business Continuity Planning is a cloud hosted Genesys Professional Services application that can be used for Business Continuity and Disaster Recovery Org Management.

You may also use the search functionality in AppFoundry to find other tools and services by our partners. Some terms you can search with are disaster recovery and business continuity.