Custom Attributes

Web Messaging
1

Hi Team,

We are using Genesys Cloud Web Messaging Guest API's. Our front end team confirmed that they are actually attaching user attributes under Custom Attributes (<2 KB) per the documentation, but when i am trying to retrieve the attributes using Get Participant, i am not getting any value (i verified the case sensitivity of the attributes name)

Is there an API that i can leverage to check if Genesys is receiving the custom attributes which is being get by the front end team?

I did checked Get Conversation API and attribute{} is blank

Regards,
Raghav

2

Hi Rahav :wave:
Are you building your own client or using native Genesys Messenger?

You should be able to access the data with GET /api/v2/conversations/messages: the first participant listed should include an attributes object with your custom attributes listed.

1 Like
3

Thank you Angelo, we were able to fix the issue.

Regards,
Raghav

4