Description
Genesys Cloud will mark as deprecated the POST /api/v2/conversations/messages/inbound/open
endpoint.
The old endpoint confused users who did not know the information to provide when using the endpoint. To remedy this, we have created three new endpoints:
-
POST
/api/v2/conversations/messages/{integrationId}/inbound/open/event if a user want to send typing event
-
POST
/api/v2/conversations/messages/{integrationId}/inbound/open/message if a user want to send a text message
-
POST
/api/v2/conversations/messages/{integrationId}/inbound/open/receipt if a user is sending a receipt
Change Category
API
Change Context
We are making this change to improve customer experience.
Change Impact
API is annotated as deprecated
; it will be removed from service once all customers have migrated away from usage.
Date of Change
Resource removal is slated for 31 October, 2024, provided there is no customer usage of the endpoint
Impacted APIs
POST /api/v2/conversations/messages/inbound/open
References
[PLT-882]
[PLT-1018]
[PLT-1525]