New dimensions in analytics

Announcements
1

Category: API
Summary: New dimensions originatingDirection and sessionDnis
Impact: We are adding 2 new dimensions to improve on the existing direction and dnis logic.
The direction dimension represents the direction of the current session (inbound or outbound) but doesn't represent the direction at a conversation level. originatingDirection* will be the direction that a conversation started with.
dnis is the dialed number for a conversation (or one leg of a conversation if e.g. there are callback attempts), if a call gets transferred dnis doesn't the change. sessionDnis covers this case and represents the dialed number for the current session.
Date of Change: 01/16/2019
Impacted APIs: Analytics API

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Hi Peter,

To be clear is the sessionDnis the segment DNIS, or the conversation DNIS.

SessionDNIS = Call Segment DNIS ; DNIS = Conversation DNIS
or
SessioDNIS = Conversation DNIS; DNIS = Call Segment DNIS

Does this also apply to the ANI since the last change:


also affected the ANI

Regards,

3

sessionDnis = segmentDnis (segments are just parts of a session, the addresses stay constant over the segments).

We haven't planned any changes to ani as of now.

4

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