openCallLog
Used to process an open interaction log request.
Instructs the external CRM to open the interaction log when the user clicks the arrow on the Interaction Log view in the embedded agent interface.
Note: The arrow on the Interaction Log view is not enabled until the integration successfully processes the processCallLog method. If an agent adds information in the embedded agent interface, the integration first evaluates any outstanding changes to the interaction log before processing an open interaction log request. For more information, see processCallLog.
Setting Advisor Moods
Parameters
Name | Data type | Description | Notes |
Example
Copied
openCallLog: function (callLog) {
...
}