screenPop

Used to drive screen pop logic.

This method is called for an inbound alerting interaction. screenPop is only called once for each agent for each alerting interaction.

Parameters

Name	Data type	Description	Notes
searchString	String	The `searchString` argument is a search value.	Example values: Email address (for email interactions), phone number (for call, callback, outbound dialing, SMS and WhatsApp messages, and ACD voicemail interactions).
interaction	Object	Object that represents the state of the interaction.

screenPop: function (searchString, interaction) {
// Use your CRM vendor's API to perform screen pop.
}