processCallLog

Used to provide interaction log information.

This method is called only if the integration detects a change in the interaction log at certain interaction or user events.

Parameters

Name	Data type	Description	Notes
callLog	Object	The `callLog` argument is interaction log data with changed values for subject, notes, selectedContact, selectedRelation, and attributes.	Only provides portions of the interaction log that changed.
interaction	Object	The `interaction` argument represents the state of the interaction.
eventName	String	The `eventName` argument represents the state that triggered `processCallLog`.	Values: interactionChanged, interactionDisconnected, interactionChangedAfterDisconnect, interactionACWCompleted, interactionRemoved, openCallLog, appDisconnected.
onSuccess	Function	The `onSuccess` argument is the success callback function to be called with the unique ID of the interaction log.	If the method is successful, you must call the `onSuccess` callback with a unique ID that the external CRM assigns to the interaction log.
onFailure	Function	The `onFailure` argument is the failure callback function to be called when the method fails.	If the method is unsuccessful, you must call the `onFailure` callback.

Example

processCallLog: function (callLog, interaction, eventName, onSuccess, onFailure) {
// Use your CRM vendor's API to provide interaction log information.
onSuccess ({
id: externalCallLog.id
});
}

processCallLog

Parameters

Example

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